Complaints

The complaint program focuses on outreach activities and operating the air quality hotline. The 24-hour hotline (513-946-7777 or 800-889-0474) provides prompt service to the air quality concerns of residents in the four-county area of Butler, Clermont, Clinton, Hamilton, and Warren counties.

Complaint Procedures

Fill out the on-line Air Quality Complaint Form or call 513-946-7777 to report an odor, smoke, dust or other air quality complaint. The hotline is available 24-hours a day, seven days a week, excluding major holidays. To report a complaint during regular business hours, call 513-946-7777 and your call will be answered by a receptionist from the Southwest Ohio Air Quality Agency (Agency). You will be asked for general information relating to your complaint, including your name, address and phone number. You may remain anonymous if you wish.

Next, an investigator from the Agency will promptly return your call to discuss the complaint and obtain more details about your air quality concern. The investigator will then try to make arrangements to meet at your home to verify the air quality problem with you. If the air quality problem is still present when the investigator arrives at your home, an attempt will be made to trace the origin/source of the problem.

Finally, the Agency will contact you in the few days following your call to give you the results of your complaint. If you have any additional questions or concerns regarding the complaint program or procedure, please contact the complaint coordinator Kerri Castlen at 513-946-7738.

Citizen Air Sampling Program

Other Helpful Numbers for Complaints/Concerns